Common Queries
Essential questions regarding our services and support.
Acai X delivers premium acai products sourced directly from the Amazon Rainforest, offering a variety of healthy, nutrient-rich items such as acai bowls, smoothies, and frozen treats.
Simply visit our online store at shop.acaixpress.com, browse through our wide range of products, and follow the checkout process.
Acai is a small, dark purple berry native to the Amazon Rainforest. Known as a superfood, it is packed with antioxidants, healthy fats, and fiber, making it a nutritious addition to any diet.
Acai is rich in antioxidants, which help protect your body from oxidative stress and inflammation. It also contains heart-healthy fats and supports increased energy and stamina, making it a popular choice among athletes and health enthusiasts.
You can reach our support team through our contact page on the website. We provide email and live chat options to assist you with any inquiries.
We provide a range of acai-based items, including Acai Puree, Acai Smoothie Mix (sweetened and unsweetened), and customizable acai bowls with a variety of healthy toppings.
Yes, all our core products are plant-based and suitable for both vegetarians and vegans.
We do not use artificial sweeteners or white sugar in our products. Our acai products are either naturally unsweetened or sweetened with organic sugar cane , a natural extract from the Amazon.
We offer refunds for any products that are expired based on the printed expiration date in the packaging. Please contact us within 24 hours to initiate a refund request. For more information, visit our refunds page.
Unfortunately, we do not provide refunds for products due to a change of mind once an order has been processed and delivered. For more information, visit our refunds page.
Please reach out to our customer service team with your order details and a description of the issue to begin the refund process. For more information, visit our refunds page.
We deliver across the UAE, with specific delivery zones. Check the delivery availability for your location at checkout or contact customer service at sales@acaix.com for further details.
Within Abu Dhabi City: Orders placed before 2 PM are delivered the same day. Orders placed after 2 PM will be delivered the next day.
Outside Abu Dhabi City and Other Emirates (including Al Ain): Orders placed before 2 PM will arrive the next day. If placed after 2 PM, delivery will take an additional day.
Abu Dhabi City: AED 6.
Other Areas: AED 35 for the first product, with an additional AED 10 for each subsequent item. The final shipping fee will be calculated at checkout.
Still looking for answers?
If you have more questions that aren’t covered here, please don’t hesitate to ask. Our team is here to help and will respond promptly to your queries.